TERMS OF SERVICE:

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BOOKING AND CANCELLATIONS:

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--Training, group classes and initial assessments must be paid for upon booking - this is required to secure the spot. Training/group classess/initial assessments are refundable up to 3 days before the session. If you fail to attend your training/group session/initial assessment, the session is not transferable to a different date nor refundable.

If you arrive more than 15 minutes late for your training/group/initial assessment, we may not be able to take you for the remainder of your booked time.

Cancellations or requests to transfer a date must be sent in written format such as email/WhatsApp/text.

--Boarding and Board and Train stays require a 20% deposit to book - we do not hold spaces without a deposit.

Deposits are non-refundable.

Your boarding stay must be fully paid 14 days before your dogs stay. We cannot accept any dogs where the bill isn't paid in full. If for any reason you collect your dog early, the remainder of your dogs bill is not refundable. Bookings are non-refundable 21 days from your dogs stay.

We do not offer refunds for cancelled holidays for any reason whatsoever.

--Daycare sessions must be fully paid 3 days before the session commences. 3 days notice must be given for daycare cancellation. If you don't arrive for your dogs daycare session, or cancel within the 3 day period, a 30% cancellation fee will be added to your next daycare session.

--Board and train services come with all of the above conditions, and a unique set of terms that are tailored to your specific dog and situation, and we will email you in advance of your dogs stay. Booking, paying, and dropping off your dog constitutes your agreement with the terms as set out in the email.

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Board and Train programs:

--Board and train programs must be paid in full at least 14 days before the start date, no exceptions.

--A 20% deposit is required to hold your board and train space and is non-refundable.

--Due to the nature of board and train programs, we may contact you to discuss lengthening your dogs board and train. While this may happen incredibly rarely, we will not recommend this without serious due cause, such as behavioural issues that occur at any time during the board and train, or behaviours being more serious than initially thought. We will send you a detailed email outlining the reasons for recommending a lengthening of the board and train program. If you decided to not lengthen the board and train, we cannot guarantee the dog will be ready to come home and behave in a manner appropriate to a trained dog. While we will do everything in our power to assist you, if we recommended a lengthening to your board and train program and you didn't agree, your dogs behaviour at home cannot be predicted by us.

--We are not responsible for a dogs behaviour deteriorating once they're home after a board and train. We will provide you with extensive support which includes 1 on 1 sessions for the duration of your dogs board and train ie, (if your dog stayed with us for 1 week, you can book a complimentary session for up to 1 week after a dog goes home, if your dog stayed for 3 weeks, you can book a complimentary session for up to 3 weeks after the dogs goes home - these complimentary sessions are at our discretion and subject to us prescribing them) and detailed instructions on how to live with your dog upon their arrival. If these steps are not followed, a dog will revert to bad behaviours. If a dogs behaviour deteriorates we will require video of the behaviours and a detailed report on the events before, during and after.

--If you cancel a board and train for any reason, you must give us at least 21 days notice. If you cancel your board and train inside those 21 days, a refund will not be given under any circumstances, and we cannot guarantee a transfer of dates. We will transfer dates if we can, but it is unlikely.

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EMERGENCIES/ILLNESS:

--We will contact you immediately, or the moment we've contacted our emergency vet, or your dog's vet, and a medical plan is underway. We will have your vet's details and emergency numbers, and also have emergency procedures in place to ensure your dog receives prompt and appropriate care. Please note that The Royal Canine Academy are not responsible for vet bills during your dogs stay. If your dog causes damage to another dog, or to our property this will also be added to your final bill. Any vet bills will be added to your bill and will be payable on collection.

--If your dog needs life-saving/end of life care while with us, we will endeavor to contact you immediately. If we are unable to reach you, or your emergency contact, we will do what is best for your dog, as recommended by the vet.

--If your dog bites or otherwise causes injury to the staff at The Royal Canine Academy or another dog in our care, you will be notified and asked to collect your dog. No refund for the remainder of your dogs stay is applicable in this situation.

--While The Royal Canine Academy will take every precaution to ensure your dogs safety and good health, vaccinated dogs can still contract Kennel Cough and other illnesses going about their daily life. Because a dog can catch viruses from any area another dog has been, such as out on a walk, jumping in and out of a car, sniffing public areas, visiting family etc. we cannot take responsibility for any virus that your dog develops while in our care. We make sure every dog that passes through our doors is fully vaccinated with primary vaccinations, up-to-date boosters and kennel cough, and we clean and sanitise to the highest standards using industry standard kennel cleaner that kills all bacteria and viruses including Canine Parvovirus. By using our daycare and boarding services, you accept these risks, and understand that we are not liable nor responsible for vet bills as a result of these illnesses.

--We can administer medication to your dog as needed - but only medication with a vet's label and detailed instructions. Please let us know about any special requirements your dog has on booking.

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VACCINATIONS AND ANTI-PARASITIC TREATMENTS:

On booking, we require you submit photographic proof of your dogs vaccinations, up-to-date boosters and kennel cough. We highly recommend your dog is regularly given anti-parasitic medications to ensure their continued health.

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FOOD/ALLERGY CONTROL:

We require that you bring enough food for your dogs stay. Its important your dog doesn't change their diet drastically, otherwise they may become unwell during their stay. If your dog's stay with us long-term, we'll organise appropriate food with you. If your dog has allergies, you must notify us upon booking. Any allergy that isn't brought to our attention cannot be prepared for, and as a result we are not responsible for injury or death caused by allergies.

We do not feed dogs during daycare under any circumstances.

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TRAINING AND INITIAL ASSESSMENTS:

--All training and initial assessments are to be paid in advance, no exceptions.

--Training and assessments may be cancelled/rescheduled at short notice due to the weather and other unforseen circumstances. We reserve the right to cancel/reschedule for any reason whatsoever. This is beyond our control, and all sessions will either be refunded or rescheduled.

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GROUP CLASSES OF ALL KINDS:

--All group classes may only be booked after an initial assessment, no exceptions.

--Group classess may be cancelled/rescheduled at short notice due to the weather and other unforseen circumstances. We reserve the right to cancel/reschedule for any reason whatsoever. This is beyond our control, and all sessions will either be refunded or rescheduled.

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--By allowing your dog to stay with us or attend for training, daycare or boarding, you are acknowledging that your dog will be mixing with other dogs, and may become injured. This can result in bite injuries, injuries from the environment, loss of fur, open wounds, developing a virus, bacterial infection or parasites, abrasions, and on rare occasion, death. While we will take every precaution to prevent these injuries from occuring, we are not responsible nor liable for any injury caused to your dog while in our care or attending for training.

--The booking and dropping-off of your dog constitutes acceptance of these terms and conditions.

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--Returns and Refund policy on Slip Collars and Leashes:

Return within 30 days unused for a full refund, not including postage.

If a manufacturing fault becomes aparent within 30 days, please contact me for either a refund or replacement. No refund or replacement is given for damage caused by leaving the slip on or around a dog unattended.

We are not responsible for any damage caused to your dog by the improper use of this slip leash or collar. You should only use this collar or leash if you have had instruction from an experienced trainer. Never leave it on your dog to sleep, and never leave it on your dog unattended.

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GDPR POLICY:

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1: Data Collection: We collect personal information from our customers through our website, email, social media platforms (such as Facebook and Instagram), and the customer form on our website. This information may include but is not limited to:

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• Name

• Address

• Email address

• Phone number

• Pet information

• Emergency contact details and vet name, address and phone number.

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2: Purpose of Data Collection: We collect and process personal data for the following purposes:

• Providing dog boarding, dog walking, and pet sitting services

• Responding to inquiries and communicating with customers

• Ensuring the safety and well-being of pets in our care

• Meeting legal and regulatory requirements

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3: Legal Basis for Processing: We rely on the following legal bases for processing personal data:

• Performance of a contract: Processing personal data is necessary for the performance of the services we offer to our customers.

• Legitimate interests: We may process personal data to meet our legitimate business interests, such as ensuring the safety of pets and maintaining customer relationships.

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4: Data Retention: We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once the data is no longer needed, we will securely delete it.

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5: Data Sharing: We may share personal data with third parties only when necessary for providing our services or as required by law. This may include:

• Sharing customer contact information with a veterinarian in case of emergencies.

• Sharing customer information with payment processors to facilitate payments.

• Sharing data with legal authorities when required by law.

• We do not sell your data.

 

6: Data Security: We implement appropriate technical and organizational measures to safeguard the personal data we collect. This includes encryption, access controls, and regular security assessments. However, no method of transmission or storage can guarantee absolute security.

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7: Individual Rights: Under the GDPR, individuals have certain rights regarding their personal data. These include the right to access, rectify, restrict, and delete personal data. To exercise these rights or for any inquiries regarding your personal data, please contact us using the information provided below.

 

8: Cookies and Tracking: Our website may use cookies and similar tracking technologies to enhance user experience. By using our website, you consent to the use of such technologies. You can manage your cookie preferences through your browser settings.

 

9: Changes to this Policy: We reserve the right to update or modify this privacy policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.

 

10: Contact Us: If you have any questions, concerns, or requests regarding this GDPR privacy policy, please contact here on our website.

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11: Data protection officer and data controller:  our data protection officer and data controller, processor and storage manager is the registered owner of the Royal Canine Academy and will be the point of contact for any GDPR requests. You are welcome to message us with any data deletion or data requests you may have, and our data controller will be back to you within 3 working days to fulfil your request. All requests must be in writing. Please message us on this website or email us at royalcanineacademy.ie@gmail.com.

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PRIVACY POLICY:

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1: Information We Collect:

We may collect the following personal information from our customers:

--Name

--Address

--Email address

--Phone number

--Pet information

--Emergency contact details and vet's phone number and address.

--Any other information voluntarily provided by the customer

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2: Collection and Use of Information:

We collect and use personal information for the following purposes:

--To provide dog boarding, dog walking, and pet sitting services.

--To respond to customer inquiries and communicate with them.

--To ensure the safety and well-being of pets in our care.

--To improve our services and customize customer experiences.

--To send promotional offers, updates, and relevant information (with your consent).

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3: Information Sharing:

We do not sell, rent, or disclose personal information to third parties for marketing purposes. However, we may share personal information in the following circumstances:

--With service providers or business partners involved in providing our services.

--To comply with legal obligations, requests, or regulations.

--To protect the rights, property, or safety of our business, customers, or others.

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4: Data Security:

We implement appropriate technical and organisBational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. We comply to the full extent of Irish Law to protect your data.

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5: Third-Party Links:

Our website and social media platforms may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those websites or services.

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6: Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies on our website and social media platforms to enhance user experience, analyse trends, and gather demographic information. You can manage your cookie preferences through your browser settings.

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7: Children's Privacy:

Our services are not directed to individuals under the age of 18. We do not knowingly collect or store personal information from children without verifiable parental consent. If you believe we have collected personal information from a child, please contact us immediately.

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8: Your Rights:

You have the right to access, rectify, restrict, and delete personal information we hold about you. If you wish to exercise these rights or have any questions or concerns regarding your personal information, please contact us on this website or at our email creaturecomfortnavan@gmail.com.

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9: Changes to the Privacy Policy:

We reserve the right to update or modify this privacy policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.

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10: Contact Us:

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us here on this website or at royalcanineacademy.ie@gmail.com.